Our “No Worries” Promise
We understand that kids may break or lose small parts. It happens! That’s why have our “No Worries” promise to you.
We promise to never charge for minor missing pieces, parts, bricks, blocks, or anything in between. We have spares and the companies we work with cover a lot of repair costs under warranty! The same thing goes for minor damages, scuffs, and scratches. No toy is ever expected to be in pristine condition, but please be respectful of the toys you’re renting.
If an item is damaged and considered to be beyond repair or irreplaceable, we unfortunately will have to charge the full MSRP of the product. *
We’ve got you covered. Don’t sweat the small stuff, but please let us know about it! Use the form below.
* Do not: run over toys with a car, go swimming with non-waterproof toys, let the family dog chew on any toys other than dog toys, snap toys in half, light toys on fire, drop toys in a volcano, etc. These are all really bad things that would give us a reason to charge you full retail price, and we don’t want to do that!
Did something slip through QC?
Were there pieces missing when you received your STEMtrunk? Was an item broken in the box? We’re so sorry this happened!
Use this form to tell us about it. If something was broken, please upload a photo of the broken part.